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Privacy Policy

1. Scope

We, J-LO's Rides, take the protection of your personal data seriously and protect your privacy when processing your personal data in accordance with the applicable data protection regulations.

This Privacy Policy is meant to help you understand what information we collect about you, why we collect such information, and how you can update, manage, export, and delete such data.

This Privacy Policy will inform you as a visitor to the J-LO's Rides websites, as the user or the customer of J-LO's Rides’s online platform, app, or other services (referred to as “J-LO's Rides services”) as to which your personal data is processed by J-LO's Rides and for what purpose. J-LO's Rides services are not aimed at minors.

2. Data collection 

The policy highlights how J-LO's Rides collects and uses personal data. The policy applies to all the users of our apps, features, websites or other services. The policy specifically applies to riders (users who request for transportation) and drivers (individuals who provide transportation or partners of J-LO's Rides). 

J-LO's Rides processes your personal data (listed below) provided by you when you register with us or while using our services or booking rides (hereinafter, “customer data”).

J-LO's Rides will use the customer data to fulfill the framework agreement after registration (creation, storage, administration, and support of your J-LO's Rides account), procure booked rides, and fulfill the contract of the carriage through the transport service provider. For driver partners, J-LO's Rides will use the user data to procure ride requests and provide access to all the app services. 

2.1 User information: We collect user data when users create or update their account. This may include the below information.

  • Personal master data (e.g., name, location, and password);

  • Contact data (e.g., email ID, address, and telephone or mobile number); and

  • Contract data (e.g., registration time and manner, and status). 

2.2 Contact information: J-LO's Rides collects contact information from passengers and drivers during the time of registration. This will include name, email ID, telephone or mobile number and address. This information is required for availing the services. We access the contact number and email ID to send ride-related updates and for promotional messages. 

2.3 Geo-location information: For drivers, we may collect additional information such as vehicle number, vehicle insurance number and expiry date. 

If the user provides the permission, we will collect the accurate or approximate location data from the mobile device. The data will be collected when the user opens the application. We require user location to provide accurate ride experience. Using the geolocation, we fetch the exact location of the user to fix the pickup location. We will also show the nearby vehicles based on the current user location.  

For drivers, we will access user location when the application is the foreground and background to enable users in receiving ride requests. Based on the current location, the nearest booking requests will be sent.. 

2.4 Transaction and service information: J-LO's Rides collects information related to our service usage. This may include the type of service availed and the transaction information as mentioned below:

  • Ride-related data (e.g., pick-up and drop-off location, date and time, and notes to drivers);

  • Status (e.g. referral program);

  • Ride history (e.g. previous and scheduled rides); and

For driver partners, we will collect information related to the trips taken, distance traveled and revenue earned. 

2.5 Debit/Credit Card Data

Ride fare can also be paid through debit or credit card as J-LO's Rides is integrated with secure third-party payment gateways that meet necessary security standards. Such debit/credit card information will be stored securely during your first booking and will be protected from unauthorized access. However, J-LO's Rides itself does not store your card details. If so, such data will be stored in an abbreviated form to prevent fraudulence and for analysis purposes. 

In order to ensure the legitimacy of the card details and its owner and to prevent fraudulence, card details and transaction data will be transferred to one or more third-party payment security services. It may include personal data also. On behalf of J-LO's Rides, such third-party payment security services will process personal data.

J-LO's Rides may delete your credit card details on request or if it does not have a purpose to retain. J-LO's Rides has to retain such information for a specified period if there is any outstanding credit or an unresolved claim on your account.

2.6 Emergency sharing information: We may require your permission to access your phone contacts. The information will be collected to connect with your selected emergency contacts in case of any emergency situation. The selected contacts will receive the user’s current location, pickup and drop information, driver name and vehicle details. This will be applicable for all users including customers and driver partners. Such information will be shared when the user, customer or driver partner, clicks the emergency button. 

2.7 Ratings system: J-LO's Rides allows users to rate drivers and customers alike.The ratings are displayed to either parties to analyze the user behavior and provide accountability for the users’ action. The drivers can access the ratings provided by the customers and the driver ratings can be viewed by the customers. All average ratings of both the drivers and customers can be viewed in the J-LO's Rides app. 

2.8 Device permission: iOS and Android operating systems have their defined certain data that cannot be accessed by the apps without the users’ permission. Devices notifies app users when the app is used for the first time and requires certain data.  J-LO's Rides may collect details about the devices you use to access J-LO's Rides services, including the mobile network information, device IP address, software and hardware models, operating systems and versions, file names and versions, preferred languages, unique device and advertising identifiers, serial numbers, and device motion information.

Additionally, to ensure full-functioning of the driver mobile application and analyze app usage, we may collect details about device manufacturer, SDK version, release version, carrier details, Play service information, battery level, available memory, available & total storage, application version code & name,current time and device ID.

 

3. Disclosure to third parties

If necessary, J-LO's Rides may share the customer data to third parties like service providers in order to transport the customer appropriately. The data collected during the payment process will be stored through a third-party payment service provider and transmitted to the intermediary financial service provider or bank. 

In addition, J-LO's Rides processes customer data in order to analyze, personalize, and improve the use of J-LO's Rides services according to the demand, to advertise J-LO's Rides services, to detect, limit, and eliminate technical or process-related disruptions and problems, and to avoid the illegal use of J-LO's Rides services (e.g. fraudulent booking, cyber attacks). Data is not forwarded to recipients in this respect unless it is a J-LO's Rides contractor or otherwise legally permitted.

4. Communication with J-LO's Rides

While contacting J-LO's Rides through phone calls, contact form on the website, or email, your personal data provided by you will be processed to proceed your request further and provide a proper response to you. 

J-LO's Rides will use such data received from the communication in an anonymized form as a way to mold J-LO's Rides services suitable for the market requirement and improve them, to identify and rectify problems and technical hurdles, and to avoid the illegal access of J-LO's Rides services.

5. Email Advertising and Newsletter

J-LO's Rides has the right to process your personal data like name, email ID, and form of address. J-LO's Rides may use your data to send you personalized advertising or general newsletters through email, text message, or push notification in order to notify you on current offers, service expansion, new features, and so on.

Such email advertising and newsletters may contain pixels where a graphic file is inserted into the email sent in HTML format. Through pixels, J-LO's Rides can track whether the emails are opened, links are clicked, and when it is opened.

J-LO's Rides holds the right to use the email ID that you have provided during your registration with us to directly advertise our service and products. You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link in the sent emails or write to us at rugbyleaguelink@gmail.com.

6. Social Media/Networks

6.1 J-LO's Rides’s Presence in Social Media

J-LO's Rides maintains pages on social media such as Facebook, LinkedIn, Twitter, or Instagram that provides information on what personal data is processed by them and how they are processing them.

6.2 Facebook and Facebook Connect

J-LO's Rides uses the services of Facebook. You can read its data protection information at facebook site.

J-LO's Rides is also providing its users with an option to use their Facebook account to sign up for J-LO's Rides services. You can use your existing account details or create a new account if you do not have one. While opting to use Facebook account, you will be redirected to a Facebook page where you may have to log in with your Facebook account details. If you sign up to the J-LO's Rides account through Facebook Connect, Facebook will transfer a few personal data to J-LO's Rides. However, Facebook will notify you on what data will be transferred and for what purpose that you may grant or refuse explicit consent. Without this consent, your personal data from Facebook will not be transmitted to J-LO's Rides. Besides, Facebook can also determine that you have logged in to J-LO's Rides and when you logged in. In order to know your identity, J-LO's Rides uses your personal data transferred by Facebook.

If you use your Facebook account to log in to J-LO's Rides, you consent to J-LO's Rides processing your personal data from Facebook to identify you. You can revoke this consent at any time. 

You can also log in to the J-LO's Rides account in another way if you do not prefer to log in using Facebook Connect. 

You can get detailed information about cookies and the like of Facebook that are used by J-LO's Rides.

 7. Special Features for the J-LO's Rides Apps

J-LO's Rides’s apps are the doorways to access J-LO's Rides services. Similar data processing will be carried out through the J-LO's Rides apps as through the J-LO's Rides websites.

When you use the J-LO's Rides apps, we will also access additional data in relation to the app or to your end device (e.g., the device’s name, model, manufacturer, operating system, app or SDK version, and mode).

J-LO's Rides apps have the option to send push notifications to app users.  However, such push notifications will be sent to you only with your consent on your device. 

8. Data Security

J-LO's Rides uses proper technical and organizational security measures to ensure a level of protection for personal data. The transfer of personal data between J-LO's Rides and your end device is generally done in an encrypted form (SSL encryption). 

J-LO's Rides always recommends you to communicate any confidential information with us through mail or encrypted email. 

9. Provision of the websites

When you visit J-LO's Rides websites and are not registered with us, your browsing data will automatically be collected (hereinafter, “surf data”); however, we will not know your identity. Herein, we collect surf data such as your IP address, browser type and version, date and time of the server request, the status code, files transferred, pages visited, referrer (website visited beforehand), and data volume. The surf data is stored by J-LO's Rides in our log files. 

We inform you about the cookies and analysis services used by J-LO's Rides in our Cookie Policy. Your surf data will not be disclosed or provided to any other third parties.

We process your surf data to establish and maintain the technical connection when surfing the internet. We also use this data in an anonymized form to assay the use of the J-LO's Rides website(s), to enhance our services to meet industry demand, to identify and remove technical issues or process-related disruptions, and to avoid the illegal use of our services (e.g., fraudulent booking, cyber attacks, etc.).

Saved log files will be deleted or anonymized unless such data are no longer required to make sure the functionality of J-LO's Rides services. We retain such log files only to the extent that you have consented to this or if there are legal retention obligations.

10. Cookies, pixels, and similar technologies

As clearly explained in our Cookie Policy, J-LO's Rides uses cookies and the like (e.g., device identifiers, web beacons, and pixels) to recognize you and/or your device(s) on, off, and across different devices.

We use the Internet protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system, and other visitor details collected in our log files to analyze trends, administer the website, track visitor's movements, and improve our website, thereby services. We link this automatically collected data to other information we collect about you.

When registering with J-LO's Rides as a user of its services, you agree that we may process, in personalized form, the data collected through the use of the cookies and similar technologies for the mentioned purposes in relation to your account.

Using your browser settings, you can prevent the storage of cookies and delete it at any time. While doing so, some functions of J-LO's Rides’s services may not be available for you or available only to a certain extent. The storage duration may differ based on the cookie, which can be inspected in your browser. 

11. Delete account procedure 

J-LO's Rides deletes your information that may not be required to retain. J-LO's Rides will delete your account if the account is not active for 30 days. J-LO's Rides may not delete your account if there is an outstanding credit or an unresolved claim or dispute on your account.

12. Rights of stakeholders

If J-LO's Rides processes your data, you will be the data subJ-LO's Ridesect who has the following rights in connection with your personal data affecting you:

12.1 Right to information

The data subJ-LO's Ridesect has the right to contact us to obtain a confirmation so as to know whether their personal data is processed. In this case, they have the right of information about the processing of such personal data.

12.2 Right to rectification

The data subJ-LO's Ridesect has the right to obtain from us without unreasonable delay in the completion or rectification of their inaccurate personal data.

12.3 Right to erasure

The data subJ-LO's Ridesect has the right to demand from us the deletion of their personal data without unreasonable delay, and J-LO's Rides is obliged to erase their personal data with no delay, provided their personal data is no longer required, the data subJ-LO's Ridesect takes back their consent or lodges an obJ-LO's Ridesection to processing their data, and the personal data was unlawfully processed or there is otherwise a ground for erasure within the meaning of respective act.

12.4 Right to the restriction of data processing

The data subJ-LO's Ridesect has the right to demand us the restriction of processing when the personal data is inaccurate, or when the data subJ-LO's Ridesect finds the processing unlawful and opposes the erasure of the personal data.

12.5 Right to obJ-LO's Ridesection

The data subJ-LO's Ridesect has the right to lodge an obJ-LO's Ridesection to the processing of personal data that may affect them for any valid reasons. J-LO's Rides will then no longer process the personal data, unless they can substantiate convincing, legitimate grounds for the processing that override the data subJ-LO's Ridesect’s interests, rights, and freedom, or the processing is for the inception, process, or defense of legal claims.

12.6 Right to data portability

The data subJ-LO's Ridesect has the right to receive the personal data, which they have provided to us, in a structured, commonly used, and machine-readable format and to transmit such data to others without our interference.

12.7 Right to lodge a complaint

Without preJ-LO's Ridesudice, the data subJ-LO's Ridesect has the right to lodge a complaint with a supervisory authority.

13. Automated decisions

In certain cases, you are subJ-LO's Ridesect to a process of automated decision when you retry paying through a payment method via which a transaction has already failed or when a few indications J-LO's Ridesustify that the booking is fake. During these cases, your booking request will be refused. Such an automatic decision is required to complete the contract. The data subJ-LO's Ridesect can contact us through any of the contact modes provided in Section 2 for any clarification or suggestions.

14. Data Erasure and Storage Duration

J-LO's Rides will delete your personal data once the legal basis for its processing expires. But, such legal bases may also exist in parallel or a new one may occur with the lapsing of an existing one (e.g., the duty to save derived data to satisfy a legal retention obligation according to commercial or tax law).

15. Amendment or Update of this Privacy Policy

J-LO's Rides may change, modify, or update this Privacy Policy at any time. You as a J-LO's Rides user will be informed on this and maybe insist on providing your consent again.